When attempting to upload content to the NetroMedia Storage facility, you receive the following error message;

"Response: 550 Permission denied"

You will receive this error if you are over your Allocated Storage amount. When this happens, you have two choices;

1 - Upgrade your Allocated Storage in the NetroPortal

• Users with a NetroMedia Program can upgrade automatically through the NetroPortal


• Users with a Streaming Package should contact NetroMedia Support by creating a Technical Support Case

2 - Remove some of the content you have stored. NetroMedia Storage Access is checked every 2 hours, if you are under your Allocated Storage amount, your Access will be reinstated.